The Commercial Bank’s (CML) Treasury Management (TM) Product Team is transforming how businesses operate, building top-tier client and associate experiences using secure, best in class technology. The TM Product Team is responsible for supporting all client-facing products as well as associate-facing tools, operations, and sales support.
Technology is a critical component of Commercial Banking’s strategic direction as we continue to deploy innovative financial technologies that drive clients to reimagine their Treasury Management models, architectures and governance. With your impressive knowledge of the evolving digital landscape, innovative technologies, and experience in financial formats and standards, you will contribute immediately with high performance teams to address Treasury Management client solutions with precision and speed.
To drive revenue from prospective and existing client relationships, this individual will exhibit a high degree of solutions consulting and technical aptitude as they support the ongoing experience of our digital Treasury products. The person in this role will be expected to represent TM Product Operations through regular engagement with partners from Sales, Product and Tech in addition to Legal, Risk and Compliance. The individual in this role will need to develop a solid understanding of Treasury Management processes and Capital One’s Commercial Treasury solutions.
The Online Channels Specialist will interact directly with Treasury Sales, Commercial Operations, Client Services, Client Onboarding and Product Management groups. As such, a candidate would have clear and effective communication across multiple levels of the Commercial Banking organization along with strong analytical and technical experience. Moreover, a strong candidate will have organizational, project management and time management skills, including the ability to multi-task, solve problems, make presentations and provide excellent follow-up.
Responsibilities will include:
Serve as a subject matter expert on the commercial client portal user experience and the Treasury Management products it supports
Work with our Treasury Management value chain in helping them to navigate our digital environment and deliver great experiences to clients
Contribute to Access and Risk Management routines is support of a broad Well Managed culture
Assist in developing and maintaining content collateral such as user guides, onboarding documentation, and internal web pages to maximize self service opportunities for both external and internal parties
Support the testing and acceptance of new features as needed
Collaborate with Product Managers and Operations teams to improve products and processes
Financial industry product and technical knowledge will include:
Treasury Management product knowledge such as remote deposit capture, ACH, wire transfers, information reporting, fraud prevention, and more
General knowledge of Risk Management and User Administration in a Treasury environment
The ideal candidate will:
Have the ability to quickly learn complex products through hands-on experience, review of functional and technical documentation, and analysis of data
Exhibit outstanding influencing skills to effectively drive project efforts
Have the ability to quickly apply structure to manage work in a dynamic, complex environment
Strategic thinker with the ability to dig in, analyze data and document solution alternatives
Have strong problem solving skills
Have strong interpersonal skills and the ability to navigate a large organization
Ability to communicate effectively with clarity and precision in both written and verbal capacities
Bias towards delivering impactful results
Have excellent communication and partnership skills, to interact and communicate with key stakeholders at all levels across the company and Commercial clients to manage, inform and influence outcomes
Demonstrate the ability to dig in and analyze data and document requirements
Basic Qualifications:
Bachelor’s Degree or Military experience
At least 2 years of Financial Services experience or previous Card, Treasury Management, Account Management, or Consulting experience
At least 2 years of experience working with front or back end users of systems utilizing complex entitlements
Preferred Qualifications:
At least 2 years of Project Management or Product Management experience
At least 2 years of experience with Commercial Banking products
Experience working with sales teams, clients, enterprise integrations, working with multiple stakeholders and vendors
Experience with ERPs and Treasury Management Systems
Performing data analytics using Microsoft Excel or similar tools
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Charlotte, NC: $87,700 - $100,100 for Sr. Project Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.