Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.
Role Summary: Do you want to play a pivotal role in shaping the future of our Card Payments platform as we migrate to modernized architectures? Capital One is seeking a highly motivated and experienced Senior Manager to lead our Control Modernization tower. In this role, you will be at the intersection of operations, data analytics, product, and technology, driving initiatives that enhance our platform's security, compliance, and overall customer experience.
You will lead a hybrid, cross-functional team of Project Managers and Data Analysts, partnering closely with Risk, Product, and Technology teams to design and implement robust controls for our most critical enterprise initiatives (including the Discover integration and platform modernization). Additionally, your team will serve as the analytical heartbeat of the Payments organization, owning control health dashboards, issue/event analysis and executive reporting.
This Senior Manager will lead a team of at least 3 associates and will be pivotal in several key objectives:
Lead a Hybrid Team: Manage, mentor, and guide a combined team of project managers and data analysts, fostering a collaborative environment focused on delivering secure, data-driven payment solutions.
Drive Control Modernization: Oversee the project management lifecycle for building, testing, and deploying modernized, automated controls for the Payments Platform and ecosystem.
Support Strategic Platform Integrations: Manage control and risk readiness for massive payment modernization efforts ensuring seamless transitions, robust control coverage, and zero customer harm.
Own Executive Reporting & Analytics: Oversee the BAU data operations for the Payments organization, including driving the Monthly Business Review (MBR) metrics, managing ad-hoc data requests, and supporting data-pulls for active risk Issues and Events.
Develop Monitoring & Dashboards: Guide your Data Analysts in building and maintaining automated dashboards (via QuickSight/Tableau) that track control health, mismatch volumes, and platform anomalies.
Partner on the "Build to Run" Lifecycle: Collaborate seamlessly with the L2 Operations (BAU) and Data Product/SRE towers to ensure modernized controls are efficiently handed off for daily governance once deployed.
Stakeholder Management: Develop and maintain strong relationships with stakeholders across various departments, including Risk, Product, Technology, Operations, Legal, and Compliance.
Are you the right fit? We are seeking a leader who bridges the gap between project management and data analytics. You have a strong understanding of payment processing, risk management, and control frameworks, but you are equally comfortable discussing SQL, data visualization, and reporting metrics. The ideal candidate will possess exceptional project management skills, a collaborative mindset, and the ability to effectively communicate complex data and risk concepts to executive leadership.
Ideal Candidate Would Have:
Experience in the financial services industry, with a focus on payment operations, risk management, or compliance.
Experience managing or partnering closely with data analysts, with a strong foundational understanding of data visualization (Tableau/QuickSight) and data querying.
Experience in designing, implementing, and monitoring controls within a complex, modernized operational environment (cloud/API-driven platforms).
Demonstrated ability to collaborate effectively with Risk, Product, and Technology teams during large-scale platform migrations or integrations.
Basic Qualifications:
Bachelor's Degree or military experience
At least 4 years of Project Management or Process Management experience
At least 2 years of People Management experience
Preferred Qualifications:
Master's Degree or MBA
5+ years of Project Management experience
2+ years of experience leading or managing Data Analysts or analytical workstreams
5+ years of experience with project management platforms (JIRA, MS Project, Confluence)
3+ years of People Management experience
3+ years of cross functional stakeholder engagement in a matrixed environment
Lean, Agile, Six Sigma or Business Process Management certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $177,700 - $202,800 for Sr Manager, Project Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.