As a Risk Manager of the Payments Talent and Education Team, you play a key role in driving strong business outcomes by leading critical and strategic initiatives within our team, helping develop associates in new ways and close skill gaps across the enterprise. In this exciting role you will work closely with key stakeholders to deliver a scalable payments training infrastructure that supports both the immediate and future needs of associates in payments related roles. You will work with intelligent, talented people who will challenge you to excel.
General Responsibilities
Drive projects based on defined priorities; ensure scope of deliverables, timelines are met; identify risks and issues and mitigate and/or escalate as needed
Anticipates trends, skill gaps and regulatory requirements, and designs learning programs to meet them proactively
Leverage problem solving skills to ensure risk areas and closure of skill gaps deliver on intent and maintain key documentation
Partner with payments leads to provide strategic and tactical thought partnership to effectively drive designing and delivering targeted training
Forge relationships with key stakeholders to ensure delivery of commitments
Identify ways to improve and streamline business process
Exhibit a proven track record of developing and implementing effective training programs that drive skill development and improve performance
Known for building and delivering impactful training solutions that accelerate learning, close skill gaps and enhance associates capability
Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes
Demonstrate organizational agility to adapt to changing demands
Display strong consulting and collaboration skills
The Candidate
Consistently demonstrates ownership and motivated to go above and beyond role
Confident communicator with the ability to influence at all levels
Excellent analytical and critical thinking abilities
Proven experience leading complex, multi-phase learning programs across divisions
Experience in leading training strategy during transformation
Skilled in change management
Solution - oriented mindset that fosters collaboration and alignment
Consistently delivers practical, high-impact solutions
Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.
Basic Qualifications
High School Diploma, GED or equivalent certification
At least 4 years of Banking Industry or Financial Industry Experience
At least 3 years of Coaching, Mentoring or People Leadership experience
At least 2 years of experience using Google Suite or Microsoft Office
Preferred Qualifications
Bachelor’s Degree or military experience
At least 4 years experience working in payments
At least 3 years of risk management experience
At least 2 years of process management experience
At least 2 years of project management experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $146,100 - $166,700 for Risk Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.