The Senior Director, Card Risk Events and Issues is responsible for driving Card Risk Events and Issues Strategy and transformation as part of our Card Risk Enhancement Program. Responsible for partnering across functional groups in shaping strategic plans, designing and implementing improvements, and developing world - class risk management practices that create a competitive advantage for Card.
Job Description
As a Senior Director leading the Card Risk Events and Issues team, you will apply your strategic and leadership skills to major company challenges. You will lead and team with world-class professionals to transform how we identify, manage and remediate and also prevent instances of breakdowns that impact our customers. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.
The ideal candidate for this role will have strong experience in Risk Management or Consulting within the financial services industry, ideally with experience across the lines of defense. Top notch problem solving, communication and analytical skills as well as the ability to drive decision-making with senior executives across the business and lines of defense will be critical to success. Additionally, this candidate will possess significant leadership experience, including leadership of direct teams, program delivery, change management, and influence/collaboration with multiple stakeholders across the organization.
Specific responsibilities include, but are not limited to:
Strategic leadership: Develop and drive transformative initiatives that enable efficiency and value to our businesses, helping them avoid breakdowns that impact our customers and/or our ability to meet internal business objectives
Leadership: Manage and develop a team of event managers, analysts, and project managers. Able to lead a team through change to drive a culture of strong risk management. Coach and mentor associates throughout the organization with a goal of developing and retaining talent.
Risk Management: Drive transformation of how we manage our events and issues program, shifting left to prevention, faster identification and remediation
Teamwork: Work closely with colleagues across Capital One including: Technology, Operations, Risk Management, and Finance and others to drive improvement in quality, customer service, and profitability
Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation
Strong business judgment, leadership and integrity: You are a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
People leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. You foster innovation, drive critical decisions, hold business partners accountable, and are able to consistently deliver results
Executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
Clear results orientation: display an intense focus on achieving both short and long term goals. You are able to drive and execute an agenda in an uncertain and fluid environment
Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus
Basic Qualifications:
Bachelor's Degree or Military experience
At least 5 years of Risk Management, Financial Operations, Consulting or Business Analytics experience
At least 7 years of experience working in the financial services industry
At least 5 years of experience creating data driven communications for executive level audiences
At least 5 years of people leadership experience
Preferred Qualifications:
Masters Degree in Business Management, Accounting, or Economics, Operational familiarity with Commercial lending and Treasury products
At least 10 years of experience as a Risk Manager or Assurance within the financial services or tech industry
Proficiency with data analytics tools including (but not limited to) Excel and Tableau
At least 8 years of experience in people management
Proficiency with structuring slides and presentations in order to convey risk information
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $234,000 - $267,100 for Sr. Director, Risk Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.