As a Sr. Coordinator in Knowledge Management, you’ll work on a team of content creators who partner with business teams in strategy, operations, product, tech and design to deliver content that helps our Enterprise Payments Operations team solve problems for millions of customers.
It’s an exciting time to join our team. We’re on a Knowledge Management transformation journey – one that involves redesigning how we approach, create, present and manage content experiences. We need folks like you who find this exciting and want to jump in head first to deliver significant results and first-class content experiences.
What you’ll do:
Partner with stakeholders to understand and analyze business needs and project objectives to inform content strategies
Develop comprehensive content strategies to enable successful execution of payments processes
Quality and Governance
Review and approve content strategies and content prior to publication
Use established content standards to assure consistency and quality
Follow governance processes and understand the downstream impacts of content solutions
Write
Write simple, easy-to-understand, human-centric content to intuitively guide operational activities
Connect and Contribute
Collaborate with business partners to assure a shared understanding of what's needed and how our content strategies and solutions will deliver on the intended value
Advocate for the associate experience on projects and related work that impact the content experience
Qualities you’ll bring:
Communicator & Influencer: You can communicate complex ideas in a clear and transparent manner regardless of your audience
Do-er: You try new things and sometimes fail. You like a new challenge and can be comfortable navigating ambiguity, steering around roadblocks and staying focused on your goals
Go With the Flow: Our work is evolving at the speed of business. You have a knack for adapting to change, taking it in stride when we need to pivot to align with our stakeholders’ needs
Passionate & Customer Focused: You’re always advocating for the associate experience and enabling the most intuitive content experiences possible
Learner: You are passionate about knowledge content and stay up-to-date on the skills needed to finesse your craft. You embrace a growth mindset and seek out feedback for improving your content from a user experience perspective
Team Player: You enjoy working and collaborating with diverse people and seeking different points-of-view to assure the quality of your work. You put the goals of the team in the forefront and excel at establishing trusting relationships with your peers, partners and stakeholders
Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 2 years of writing experience in content strategy, user experience , communications, or marketing
Preferred Qualifications:
At least 3 years of experience writing for digital products or user experience research
At least 3 years of process or content management experience in a call center
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Richmond, VA: $49,800 - $56,900 for Process Coordinator I
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.