Summary:
To accurately and efficiently complete tasks and objectives within the scope of Reporting, Analytics and Development Operations (Devops) work types such as reports, dashboard, scorecards, and other supported tasks and processes. Responsible for working with different work streams and departments to support strategic objectives and continuous improvement.
General Responsibilities:
Supervises a team or manages assigned sub-function, including but not limited to:
Reporting
Deliver recurring and ad-hoc reports/dashboards following internal reporting standards and best practices by collecting, validating, interpreting, and organizing data into standard and/or bespoke reports of assigned LOB/s
Exercise sound judgment while analyzing data to ensure a high level of accuracy and timeliness
Manage assigned reporting processes in a complex dynamic environment
Maintain and improve the reliability, efficiency, and functionality of reports and related processes
Reporting: Scorecard and Performance Management Support
Assist in preparing scorecards and rankings for Operations on a monthly basis or as needed
Maintain scorecard database and perform updates as necessary to ensure accuracy
Assist in the periodic review metrics and weights to ensure scorecards are properly updated
Support the creation and maintenance of scorecard-related processes and documentation
May be assigned / rotated to other related sub-functions including but not limited to sub-functions within Reporting, Analytics (including Forecasting), and Devops
Other job-related duties that may be assigned from time to time
Basic Qualifications:
Educational Background: At least High School diploma
1.5 years of relevant working experience in a call center environment
Proficiency in Google Suite or Microsoft Office with strong Google Sheets/MS Excel skills
Strong analytical and organization skills, and attention to details
Proven ability to work in a fast-paced, iterative cycle with multiple deliverables under scheduled deadlines
Strong communication skills with the ability convey technical concepts in an easy to understand manner
Adept at learning new tools and independently problem solve with speed and confidence
Preferred Qualifications:
Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering) or equivalent work experience
Experience in Structured Query Language (SQL) querying and other programming languages such as but not limited to Python, etc.
Experience in data visualization tools such as but not limited to Tableau, Google Sheets/Slides, etc.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.